Configurator 2 & iPadOS 13

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Apple Configurator is the venerable swiss army knife of iPad management, a tool for solving problems, even if you are enjoying the wonderful world of Mobile Device Management.

But, if you have tried updating, or restoring iPadOS 13 using Apple Configurator, you may have had a failed install and this error message:

restore-error.png

This is due to your Configurator Mac not having the required Mobile Device Framework to support iPadOS 13.

You can see which Mobile Device framework is installed using the ‘About Configurator’ window:
(You need at least 1190.9.2 for iPadOS 13)

about-configurator2.jpg

To resolve this, it’s worth making sure you have the latest Configurator (2.11.1 at time of writing) and then plug in an iPad running iOS 13. You will then see this box:

install-framework.png

Run this installer to install the new framework, and then Configurator will be able to update and restore iPadOS 13 without a hitch.

NOTE: If you don’t have an iPad with iPadOS 13, update one iPad manually, on the iPad in Settings > General > Software Update.

Read more:
https://support.apple.com/en-au/HT208831